Privacy Policy

At Optimus KNF, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile application, and adoption services. By accessing or using Optimus KNF, you agree to the terms described in this Privacy Policy.

1. Introduction

Optimus KNF operates as a single-vendor pet adoption platform, helping users browse available pets, submit adoption requests, schedule appointments, and request delivery of adopted pets (where applicable). This Privacy Policy ensures transparency in how we collect and process your data during your use of our services.

We are committed to:

1. Protecting your personal information
2. Maintaining transparency
3. Ensuring safe and responsible use of data
4. Complying with applicable data protection laws

If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

We collect information in the following categories:

A. Personal Information You Provide

This includes data you submit during account creation, adoption requests, or communication with support:

1. Full name
2. Email address
3. Phone number
4. Home address (for adoption verification or delivery)
5. Identification details (if required for verification)
6. Account login credentials
7. Communication preferences
8. Adoption application information
9. Payment details (for delivery fees or service charges)

B. Automatically Collected Information

When using our website or app, we collect:

1. Device information (model, OS, browser)
2. IP address
3. Cookies and tracking data
4. App usage statistics
5. Log data (pages visited, actions taken, date/time stamps)

C. Information from Third Parties

We may receive information when:

1. You sign in with third-party login services (Google, Apple, etc.)
2. You interact with our social media pages
3. We perform identity or fraud verification using approved partners

3. How We Use Your Information

We use collected data to:

A. Provide and Improve Services

1. Create and manage user accounts
2. Process adoption applications
3. Facilitate communication between you and the adoption center
4. Schedule adoption interviews or home checks
5. Manage pet delivery operations
6. Enhance app and website performance

B. Communication

We may contact you via email, SMS, or in-app notifications to:

1. Send verification codes
2. Provide adoption updates
3. Respond to support requests
4. Share service announcements
5. Send reminders, alerts, or policy updates

C. Security & Fraud Prevention

We use personal data to:

1. Verify user identities
2. Detect suspicious or unauthorized activity
3. Prevent fraud and abuse
4. Maintain the safety of pets and adopters

D. Legal Obligations

We may process information to comply with:

1. Local animal welfare regulations
2. Government or regulatory requests
3. Audit and compliance requirements

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience. These technologies help us:

1. Remember your login session
2. Personalize website content
3. Monitor app performance
4. Analyze traffic and user behavior

You can disable cookies in your browser settings, but some features may not work correctly.

5. Data Sharing & Disclosure

We do not sell your personal information. However, we may share it with trusted entities:

A. Service Providers

Including:

1. Delivery partners
2. Payment processors
3. Fraud detection services
4. Hosting and cloud platforms
5. Customer support tools

Each provider adheres to strict confidentiality agreements.

B. Legal Authorities

We may share your data if required:

1. To comply with the law
2. To respond to legal processes
3. To protect the safety of pets or users

C. Business Transfers

If Optimus KNF merges or restructures its operations, user data may be transferred while maintaining the integrity of this privacy policy.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

1. Encryption of sensitive data
2. Secure login processes
3. Firewalls and monitoring systems
4. Access controls for staff
5. Regular security audits

Despite these measures, no digital platform is 100% secure. Users are encouraged to protect their login details.

7. Data Retention

We retain personal information only as long as necessary for:

1. Account management
2. Adoption verification
3. Delivery or support services
4. Legal and record-keeping purposes

You may request deletion of your account at any time, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the right to:

1. Access the information we store about you
2. Request corrections to inaccurate data
3. Request deletion of your data
4. Opt out of promotional communication
5. Disable tracking technologies
6. Withdraw consent for certain data uses

Requests can be submitted via our support email.

9. Children's Privacy

Optimus KNF does not knowingly collect information from anyone under 16 years old. Users must be of legal age to adopt or register. Parents may contact us to remove any accidental data.

10. Third-Party Links

Our platform may contain links to external websites or services. This Privacy Policy does not apply to those platforms, and we are not responsible for their practices.

11. International Data Transfers

If your data is transferred outside your country, it will be handled securely according to applicable laws and international standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When updates occur:

1. We will revise the “Effective Date”
2. We may notify users via email or app notification

Continued use of the platform after updates indicates acceptance.